viph Terms & Conditions

Definitions

The following terms, when used in this document, shall have the meanings set out below:

Acceptance of Terms

By completing the viph account registration process, including ticking the acceptance checkbox and clicking the registration button, you confirm that:

• You have read and understood these Terms in their entirety;
• You agree to be legally bound by these Terms and any additional rules, policies, or guidelines published on the viph Platform, including the Privacy Policy and Responsible Gaming Policy;
• You satisfy all eligibility requirements set out in Section 3 of these Terms;
• All information provided during registration is accurate, current, and complete;
• You are not acting on behalf of any third party or as an agent for any business purpose not explicitly permitted by viph.

These Terms apply to all use of the viph Platform, including browsing, registering, depositing, wagering, withdrawing, and accessing customer support. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the amended version.

Eligibility

In addition to the age requirement, you must satisfy all of the following conditions to be eligible to use the viph Platform:

• You are a natural person (not a corporation, trust, or other legal entity);
• You are a resident of the Philippines or otherwise legally permitted to access online gaming platforms regulated by PAGCOR;
• You are not an employee, contractor, director, officer, or agent of viph or any of its affiliated entities;
• You are not a close family member (spouse, parent, child, or sibling) of a viph employee where such relationship creates a conflict of interest;
• You have not previously been self-excluded from the viph Platform or any other PAGCOR-regulated gaming platform;
• You are not included on any PAGCOR exclusion list or any national problem gambling registry;
• Your account or access has not previously been terminated by viph for breach of these Terms.

viph reserves the right to verify eligibility at any time and to suspend or close any Account where eligibility cannot be confirmed. Winnings generated by an ineligible player may be forfeited.

Account Registration & Security

To access Real Money gaming on the viph Platform, you must register an Account. The following conditions apply to your Account:

• One Account Rule: Each individual may hold only one registered Account on the viph Platform. Opening or maintaining multiple accounts is a material breach of these Terms.
• Accurate Information: You must provide accurate and complete information during registration. Material inaccuracies — including false name, date of birth, or contact details — constitute grounds for account suspension and may result in forfeiture of balances.
• KYC Verification: viph is required by PAGCOR to verify the identity of all registered players. You must submit government-issued identity documents as requested. Full withdrawal access is conditional on completing KYC. viph may place transaction holds pending verification without prior notice.
• Account Security: You are solely responsible for maintaining the confidentiality of your account credentials. viph will not be liable for losses arising from unauthorized account access where you failed to maintain reasonable password security or shared credentials with a third party.
• Account Non-Transferability: Your viph Account is personal and non-transferable. You may not sell, assign, or transfer your Account or any credits, bonuses, or winnings therein to any other person.

You agree to notify viph immediately via live chat support if you become aware of any unauthorized use of your Account or any other breach of security.

Deposits & Withdrawals

viph accepts deposits and processes withdrawals through PAGCOR-approved payment channels. The following terms govern all financial transactions on the Platform:

• Accepted Methods: GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency channels currently accepted by viph. viph reserves the right to add or remove payment methods without prior notice.
• Currency: All Wallet balances are denominated in Philippine Peso (PHP). Cryptocurrency deposits are converted to PHP at the exchange rate applicable at the time of the transaction.
• Minimum Deposit: The minimum single deposit is ₱100 unless otherwise specified on the Deposit page. Minimum amounts are subject to change.
• Withdrawal Requirements: Withdrawals are subject to completion of KYC verification. viph may require withdrawal requests to be processed back to the same payment method used for the corresponding deposit, as required by anti-money laundering regulations.
• Processing Times: GCash and PayMaya withdrawals are typically processed within 5 to 30 minutes for standard amounts. Bank transfer withdrawals may take 1 to 3 business days. Processing times may be longer during high-volume periods or pending compliance review.
• Minimum Withdrawal: The minimum single withdrawal amount is ₱500 unless otherwise stated. viph reserves the right to impose withdrawal limits consistent with PAGCOR guidelines.
• Fund Segregation: Player funds are maintained in accounts legally segregated from viph's operating capital, consistent with PAGCOR requirements.

Deposits made via fraudulent, disputed, or unauthorized payment methods will be reversed and the associated Account will be subject to suspension pending investigation. viph cooperates fully with financial institutions and PAGCOR in cases of suspected payment fraud.

Bonuses & Promotions

viph may from time to time offer promotional bonuses, free bets, reload offers, and other incentives to registered players. All promotions are subject to the following general conditions, as well as any promotion-specific terms published at the time of the offer:

• Bonuses are credited as Bonus Funds and are subject to wagering requirements before conversion to withdrawable Real Money Funds;
• Wagering requirements specify a minimum number of times the bonus amount must be wagered before withdrawal is permitted. Standard wagering requirements range from 10x to 40x the bonus amount unless otherwise stated;
• viph reserves the right to specify which games contribute toward wagering requirements and at what percentage. Live casino table games typically contribute at a lower rate than slots;
• Bonus Funds not wagered within the specified validity period will expire and be removed from the Wallet without notice;
• Players found to be exploiting promotions — including through the use of multiple accounts, systematic low-risk wagering strategies, or coordinated exploitation — will have bonuses voided and may have their Account closed;
• viph reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

Gaming Rules

All games available on the viph Platform are governed by individual game rules published within each game interface. The following general gaming terms apply across all products:

• All game outcomes are determined by certified Random Number Generator (RNG) systems for software-based games, and by physical equipment (cards, dice, roulette wheels) for live dealer games — both under independent audit oversight;
• Once a wager is confirmed and the game round is initiated, it cannot be reversed or cancelled. Partial cancellation of confirmed bets is not available;
• In the event of a disconnection during a live game round, the outcome will be recorded by the provider's server. Winnings will be credited and losses deducted on reconnection based on the recorded result;
• If a technical malfunction affects a game outcome in a material way, viph reserves the right to void the affected round and return all stakes. A payout already made in error is not guaranteed and may be reclaimed from the Player's Wallet;
• Minimum and maximum bet limits for each game are displayed within the game interface. viph may adjust these limits without prior notice;
• Sports betting and other event-based wagers are governed by additional rules published in the Sports Betting section of the Platform.

Prohibited Conduct

The following activities are strictly prohibited on the viph Platform. Engaging in any of the following constitutes a material breach of these Terms and will result in Account suspension, forfeiture of balances, and reporting to PAGCOR and relevant Philippine authorities where applicable:

• Registering more than one Account per individual;
• Providing false or misleading information during registration or KYC;
• Using automated software, bots, scripts, or artificial intelligence tools to place wagers or interact with the Platform;
• Colluding with other players or third parties to gain an unfair advantage in any game;
• Exploiting software bugs, errors, or glitches to generate winnings — any winnings generated through a known or suspected error must be reported to support and are subject to reversal;
• Using stolen, disputed, or unauthorized payment methods;
• Engaging in money laundering or using the Platform to process funds derived from illegal activity, in violation of the Philippine Anti-Money Laundering Act (AMLA);
• Threatening, harassing, or abusing viph staff or other players through any communication channel;
• Accessing the Platform in any jurisdiction where doing so is prohibited by local law;
• Circumventing any technical or security measures implemented by viph.

Responsible Gaming

viph is committed to providing a safe and controlled gaming environment for all Filipino players. The following responsible gaming principles and tools are available to all registered Players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their Account settings. Limits take effect immediately when decreased and after a 7-day cooling-off period when increased;
• Session Time Reminders: Configurable reminders notify Players when a session has reached a specified duration;
• Self-Exclusion: Players may request temporary or permanent self-exclusion from the viph Platform. Exclusions take effect within 24 hours and cannot be reversed during the elected exclusion period;
• Reality Checks: Regular on-screen notifications during play remind Players of session duration and net balance changes.

viph does not direct marketing communications at players who have opted out of promotions or who are under active deposit limits or self-exclusion. If you or someone you know has a gambling problem, we encourage you to contact the PAGCOR Responsible Gaming Hotline. viph's Responsible Gaming page contains additional resources and guidance. Please visit the Responsible Gaming section of this site.

Intellectual Property

All content on the viph Platform — including but not limited to software, game content, logos, trademarks, trade names, graphics, user interface designs, text, and data — is owned by or licensed to viph and is protected by applicable intellectual property laws of the Philippines and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the viph Platform for personal, non-commercial gaming purposes only. This license does not include any right to:

• Copy, reproduce, distribute, or create derivative works from any Platform content;
• Reverse engineer, decompile, or disassemble any software component of the Platform;
• Use any viph trademark, trade name, or logo without prior written consent;
• Scrape, extract, or systematically download Platform data for any purpose.

Any unauthorized use of viph's intellectual property will constitute infringement and may result in civil and criminal liability under Philippine law.

Limitation of Liability

To the fullest extent permitted by applicable Philippine law, viph's aggregate liability to any Player arising from or in connection with the use of the Platform shall be limited to the net deposits made by that Player in the 30 days immediately preceding the event giving rise to the claim.

viph shall not be liable for any of the following, regardless of whether the possibility of such loss or damage was communicated to viph:

• Loss of gaming winnings or expected profits due to service interruption, technical malfunction, or third-party service failure;
• Indirect, consequential, incidental, or punitive damages of any nature;
• Loss of data or unauthorized access to a Player's account where the Player failed to maintain reasonable security practices;
• Losses arising from reliance on information published on the Platform;
• Events beyond viph's reasonable control, including telecommunications failures, power outages, natural disasters, or acts of government.

Nothing in this section limits viph's liability for fraud, willful misconduct, or any liability that cannot be excluded under mandatory Philippine law.

Account Suspension & Termination

viph reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms;
• Failure to complete KYC verification within the required timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct;
• At the Player's own request (voluntary closure);
• Upon instruction from PAGCOR or any competent Philippine regulatory or law enforcement authority;
• Where continued operation of the Account would expose viph to legal or reputational risk.

Upon account closure for reasons other than breach or fraud, viph will return the Player's verified Real Money Funds balance via the original deposit method within a reasonable timeframe. Bonus Funds are not refundable upon account closure. Where account closure follows a confirmed breach, viph reserves the right to withhold balances pending investigation and report the matter to PAGCOR.

Dispute Resolution

In the event of a dispute between you and viph arising from your use of the Platform, the following process applies:

1. Step 1 — Live Support: Contact the viph customer support team via the 24/7 live chat facility. Most account, payment, and game queries can be resolved at this stage within minutes to hours;
2. Step 2 — Formal Complaint: If the matter is not resolved via live chat, submit a formal written complaint to viph by email at [email protected]. viph will acknowledge formal complaints within 2 business days and provide a final resolution position within 14 business days;
3. Step 3 — PAGCOR Escalation: If you are not satisfied with viph's resolution and the dispute relates to gaming fairness or payment obligations, you may escalate the matter to PAGCOR through their official dispute resolution process. viph fully cooperates with all PAGCOR investigations.

Disputes must be raised within 30 days of the event giving rise to the complaint. viph will not investigate complaints relating to events that occurred more than 30 days prior without good cause.

Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Subject to the dispute resolution procedure set out in Section 13, any legal proceedings arising from these Terms shall be brought exclusively in the competent courts of the Philippines. Both parties hereby consent to the exclusive jurisdiction of such courts.

The application of the United Nations Convention on Contracts for the International Sale of Goods to these Terms is expressly excluded.

Amendments to These Terms

viph reserves the right to amend these Terms at any time. Where amendments are material, viph will provide at least 14 days' notice by:

• Publishing a notice on the viph Platform home page;
• Sending an email notification to the registered email address on file for each active account; and/or
• Displaying an in-platform notification upon the next login following the amendment.

Continued use of the viph Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree to the amended Terms, you must close your Account before the effective date of the changes. viph will return your verified Real Money Funds balance upon account closure in accordance with Section 12.

Minor amendments — such as corrections of typographical errors, clarifications that do not affect Player rights, or updates required by law — may be made immediately without prior notice.

Contact Information

For questions, concerns, or formal complaints relating to these Terms, you may contact viph through the following channels:

• Live Chat: Available 24/7 via the viph Platform. Fastest resolution for account and payment queries.
• Email: [email protected] (plain text — not a clickable link). For formal written complaints, include your registered account email and a clear description of the issue.

viph does not provide a telephone support line. All formal communications should be directed to the email address above or submitted through the in-platform live chat system. Response times for email queries are within 2 business days for standard inquiries and 14 business days for formal complaints.